We work in alliance with our customers and clients. We listen to them, seek their opinion and respect their beliefs. In turn we work together expressing our thoughts and views to ensure the best interests of the client is met.
A number of our customers and clients have taken up roles in the company such as a Personalisation Champion and Safeguarding Advocate; many of them have expertise in matters such as confidentiality, personalised care, equal opportunities and safeguarding. They know what good quality of care looks like and what it should entail. We would be arrogant, ignorant and foolish not to listen and to tailor care services by this collaborative vision.